Refund Policy

At Abtin Jewellery, we take pride in crafting high-quality handmade jewellery. If you are not satisfied with your purchase, we offer a refund under the following conditions:

Eligibility for Refunds

• Refund requests must be made within 7 days of delivery.

• Items must be in their original, unworn condition, with all packaging and tags intact.

• Proof of purchase is required.

Non-Refundable Items

We do not accept returns or refunds for the following items:

• Custom-made and customised jewellery – Due to the personalised nature of these items, they cannot be refunded.

• Earrings and other earwear – For hygiene reasons, we cannot accept returns or issue refunds for these items.

Refund Process

1. To request a refund, email info@abtinjewellery.co.nz with your order details and reason for return.

2. If your return is approved, you will receive instructions on how to return the item.

3. Once we receive and inspect the item, we will process your refund within 5–7 business days.

4. Refunds will be issued to the original payment method. Shipping fees are non-refundable.

Damaged or Incorrect Items

If you receive a defective or incorrect item, please contact us within 48 hours of delivery at info@abtinjewellery.co.nz with photos of the issue. We will arrange for a replacement or refund if applicable.

Return Shipping

• Customers are responsible for all return shipping costs unless the item is defective or incorrect.

• We recommend using a trackable shipping service, as we are not responsible for lost returns.

Changes to This Policy

Abtin Jewellery reserves the right to modify this Refund Policy at any time. Any updates will be posted on this page.

📧 For any refund inquiries, please contact us at info@abtinjewellery.co.nz